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GENERAL

CHECK-IN

Check-in is from 4:00pm to 8:00pm. Please contact us if you need special arrangements for check-in.

CHECK-IN

Guests must check-out by 11:00am. Late check-out (12:00pm) is available with our romance packages.

GUESTS PER ROOM: MAXIMUM 2

Our suites sleep two people maximum, so please, no additional guests. Each suite contains one king size bed. Friends, relatives, and associates of staying guests are not permitted the use of the property, gardens, or suites.

ADULTS ONLY

Our suites are perfect for a quiet, relaxing getaway. Guests must be at least 18 years old. Our suites are not suitable for children or infants.

NO PARTIES OR EVENTS

We strive to provide our guests with a quiet, private experience. Please, no parties or special events. Friends, relatives, and associates of staying guests are not permitted the use of the property, gardens, or suites.

PHOTOGRAPHY

Our suites are perfect for a magical photoshoot — take all the pictures you like. We love seeing all of the videos and photos that our guests post to social media so feel free to tag us as well. If you would like to bring in a professional photographer please contact us for special permission.

QUIET PLEASE

Our guests are entitled to the peaceful enjoyment of their stay during daylight hours. No noise after 10:00PM.

NO PETS

Sorry, pets are not allowed. Please contact us if you have a registered service animal.

NO SMOKING

We are a non-smoking hotel. Smoking of any kind is prohibited on the entire property, including the driveway, parking lot, courtyard, gardens, and suites. This includes, but is not limited to: cigarettes, cigars, e-cigarettes, vapes, and cannabis. Any infraction will incur a minimum cleaning fee of $500.

BOOKING AND CANCELLATION POLICY

PAYMENT

Full payment is due upon booking.

BOOKING CHANGES

Changes to your reservation are free of charge up to 30 days prior to check-in.

No changes to your reservation within 29 days of check-in.

CANCELLATION

Cancellations made more than 30 days prior to check-in will be issued a 95% refund.

Cancellations made within 15-29 days of check-in will be issued a 50% refund.

Cancellations made within 14 days of check-in will not be issued refunds.

No refunds will be issued for late arrivals or early departures.

DAMAGE PROTECTION POLICY

PRE-AUTHORIZATION

A pre-authorization of $500 is due the day before check-in and released 2 days after check-out.

PROPERTY DAMAGE

Please treat our property, suites, and gardens with care and respect. Full charges will apply for replacements or repairs to the property, gardens, suites, decor, and other items. Any damage will incur a minimum repair fee of $500.

SAFETY & LIABILITY

ACCESSIBILITY

The North Star and Copper Crown are multi-level suites; guests must climb stairs. The Under Hill is a single level suite and has no stairs.

PARKING

Complementary onsite parking and EV charging stations are available. However, we are not responsible for the security of, or damage to, your vehicle or its contents.

SAFETY

Our property, gardens, and suites are fully themed environments. Potential hazards include, but are not limited to: uneven, hard, sharp, and slippery surfaces, heights, water features, and open flames. Enjoy your stay at your own risk.

GUEST RESPONSIBILITIES

Please treat our property, gardens, suites, staff, and other guests with care and respect. Guests are responsible and liable for their own acts and omissions and are also responsible for the acts and omissions of anyone they invite to join or provide access to the property, suites, or gardens. Guests must assume, to the maximum extent permitted by applicable law, the risks associated with the use of the property, suites, or gardens. Guests must agree to abide by the our Terms & Conditions including our Booking & Cancellation Policy and Damage Protection Policy. Furthermore, all guests must agree to be bound by our RENTER AGREEMENT.

FIRE SAFETY

Absolutely no candles, incense, or open flames, or flames of any kind are permitted during your stay.

Absolutely no cooking over the garden fire tables and fireplaces.

BE AWARE

Rates, terms, amenities, products, and services are subject to change without notice.

CONSTRUCTION

The Under Hill and Copper Crown Suites are currently under construction. Our construction team makes every effort to be as unobtrusive as possible. However, some noise and disruption is unavoidable. Thank you for your understanding.

WEBSITE

PRIVACY POLICY

We have no desire to infringe on your privacy. We will use the personal information your provide only in support of your customer relationship with us.

EMAIL POLICY

If you have signed up for a mailing list, you can remove your name from the list by clicking “unsubscribe” at the bottom of the email.

COOKIE POLICY

This website uses cookies and similar technologies. It uses analytics and performance cookies to collect information about how you interact with the site and you are welcome to decline these cookies. It also uses some necessary cookies so you can navigate and use key features on the site.

DISCLAIMER

This website, its content, and any products or services related to this website, are provided "as is" and without warranties of any kind.